We deliver anywhere in Australia.

All orders made before 12:00 pm AEST are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.

If you’re located in Australia standard shipping is free on all orders.

Multiple shipping options (including express or expedited shipping) are available at checkout.

Although Australia Post quote us 2-8 business days for standard delivery, they may not always be able to deliver within this time frame. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For local pickups, please bring your ID and confirmation email when you come to collect your order.

Something not quite right with your order? Don’t worry, the Spectre Bikes customer service team is ready to help. Email us at info@spectrebikes.com and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.

Our representatives are available via email Monday to Friday 9am to 5pm AEST, so you can expect to receive a reply within 48 hours.

Yes, you can! You can ship our products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your
address as the ‘billing’ address.

Simply head to the checkout, and on the first page, you’ll see a box that reads ‘Gift card or discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save.